Notification of Rockdale Water Resources Billing Delays


News Release

For Immediate Release: December 30, 2009

Media Contact: Holly Lafontaine / 770-278-7055 / holly.lafontaine

Notification of Rockdale Water Resources Billing Delays

Rockdale Water Resources (RWR) is in the process of going live with new software for its billing, customer accounts and financials, but is experiencing some start-up difficulties. RWR is issuing this notice to inform customers of the expected impact and requesting their understanding and patience as corrections to these new software issues are implemented.

Customers should expect a change in meter reading and billing dates as well as delays in posting payments to water bill accounts for the next two billing cycles, which include December 2009 and January 2010. Please note that all customer payments received on-time but posted late will not incur a late fee.

While the new software has not impacted RWR’s telephone systems – customers trying to reach RWR by phone may experience delays due to the increased call volume currently being experienced.

“RWR’s goal is to provide improved and more customer-friendly services upon the completion of the software start-up,” said RWR Director Dwight Wicks. “We offer our sincere apology for any inconveniences experienced during this transition period.”

For more information regarding the software implementation project visit the Rockdale County website at www.rockdalecounty.org. RWR Customer Service may be reached at 770-278-7400.

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News123009.pdf

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